Senior Technical Lead

Job Locations US-DC-Washington
ID
2022-1611
Category
Information Technology
Type
Regular Full-Time

Overview

Aurotech is seeking a knowledgeable Tech Lead to support it's federal client. 

Responsibilities

 

Responsibilities:

  • Provide technical support for senior executive leadership
  • Owner of litigation support. Upon request, provide site assessments and set up War Room in and outside the Washington DC Metro area
  • Lead major building moves for area of responsibility
  • Lead level 2 technicians, set clear team direction, delegate tasks and set deadlines, monitor team performance, and practice continuous service improvement
  • Troubleshoot end-user workstations and related hardware and software in order to deliver required desktop service levels.
  • Zoom account administration and provide guidance on changes
  • As required, assess the need for and implement performance upgrades to laptop/desktop, including the installation of CPUs, I/O and NIC cards, hard disks, hard drives, RAM, memory chips, and so on
  • Collaborate with Desktop Development, Infrastructure, Network Administrators to ensure efficient operation of the desktop computing environment
  • Follow established Service Desk processes for ticket management
  • Develop and maintain Knowledge Documents (Work Instructions) in accordance with Knowledge Management processes.  Work with Knowledge Manager.
  • Provides analysis related to the design, development, and implementation of hardware for products.
  • Develops test strategies.
  • If necessary, liaise with third-party support and vendors
  • Support and provide feedback to ensure continual process improvement

Qualifications

Job Requirements:

  • Strong written and oral communication skills
  • Excellent problem solving, quantitative and analytical skills. Must be able to provide executive summaries upon request
  • Exceptional customer service skills, VIP support experience, and comprehensive knowledge of personal computers, video conferencing tools, like Microsoft Teams and Zoom
  • Ability to prioritize and execute tasks in a high-pressure environment
  • Ability to manage multiple tasks simultaneously
  • Solid understanding of IT concepts/practices
  • Possesses and applies expertise on multiple complex work assignments.
  • Basic knowledge of SCCM 
  • Be able to travel outside Washington, DC
  • Education: Bachelor’s degree or equivalent experience (1.5 yrs experience = 1 yr of of College (non-degreed = 6 yrs of experience))
  • Experience: 5 or more years of professional IT experience, with 2 or more years in a management or technical team lead role administering operational computing environments
  • Clearance: FTC Public Trust required

 

 

Desired Experience/Skillsets (Nice to have but not required):

  • ITIL Foundation
  • A+, Network+, Security+ or equivalent
  • ServiceNow, Windows 10, Office 365 experience preferred
  • Microsoft Active Directory, Microsoft 365, PowerShell, Okta, and Zscaler experience preferred

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